Spin big, live large.
Where winners belong.
The terms and conditions explain how bonuses, wagering, withdrawals, and account verification work, so you know what to expect from the moment you make your first deposit. For players from UK, make sure they are eligible and that they are aware of any restrictions that come with being UK before they sign up, especially for promotions and payment methods. Knowing these rules will help you keep your £ safe and keep you from having to wait to claim offers or cash out.
If you want to make an account at 21Bets Casino, you need to fill out the registration form correctly and keep it up to date.
For individual players only, registration is required, and your account controls who can see your profile, your security settings, and any transactions that are linked to it. By signing up, you declare that you meet the below requirements and will only use the account for your own play. There is a chance that 21Bets will limit the functions of your account until the information you gave during sign-up is complete, correct, or misleading.
The welcome bonus comes with clear playthrough rules that let you know exactly what you need to do before you can cash out any bonus winnings. To keep promotions fair, stop people from abusing them, and make sure that all eligible players are treated the same, wagering requirements and bonus limits are put in place. Always check the exact bonus amount you activated and the wagering requirement that was shown in your account when you opted in. There may be different rules and limits for each part of the welcome bonus if it is split into more than one.
You have to bet a certain number of times the bonus amount and sometimes the deposit amount if you have wagering requirements. If you get a £100 bonus and have to wager it 35 times, you have to make £3500 in qualifying bets before you can cash out your bonus winnings, along with any other checks and limits. To meet the wagering requirements, only real-money or bonus-money bets with the required minimum odds, game type, and stake may be used. Even if a bet wins, it won't count toward the total bets if it was placed outside of the allowed times. Most of the time, the calculation is based on either the bonus amount (35x bonus) or the bonus plus the deposit (30x bonus + deposit). Contribution of each game: some games may contribute 100%, while others may contribute less or not at all.
Bet limits: When betting, there is usually a maximum bet per spin or round, like £5 per spin, so that players don't speed up the game by placing big bets. When you activate a bonus, you usually have a set amount of time to wager it. If you don't, the bonus and any winnings may be taken away. The welcome bonus and any winnings linked to it may be lost if you take any money out before meeting the wagering requirements. Don't ask for a withdrawal until you've finished the wagering. Important: playing in ways that try to lower risk while still meeting wagering requirements, like offsetting bets or other low-risk strategies, could be seen as bonus abuse. The casino may then take back the bonus and any winnings that came from it.
Welcome bonuses may have limits on how much can be won, withdrawn, or changed from the bonus money. These limits change for each promotion and are used to make sure that the offer lasts and is the same for all accounts.
Bonus amount maximum: The bonus can't be more than the amount listed, even if your deposit would normally earn you more. When you deposit £300, you'll get a 100% bonus up to £200. The bonus you get is £200.
Most you can bet while wagering: The most you can bet while bonus conditions are still in effect is a certain amount. When the welcome bonus is active, you can only bet £5 per spin.
Maximum amount of money you can cash out from bonus wins: Bonus play winnings that can be withdrawn may be capped, and any amount above the cap can be taken away. With a cashout limit of £500, you may only be able to withdraw £500 if your bonus winnings reach £650.
Maximum win cap: During the bonus period, the most that can be won that is related to the bonus may be limited. During the welcome bonus period, you can win up to $1,000. If there are more than one limits, the final amount that can be withdrawn is usually based on the strictest rule. Some welcome bonuses come with limits that apply only to certain stages of the bonus game. These limits can reset or change when you move on to the next part of the bonus game.
At 21Bets Casino, promo codes and ongoing offers are meant to give players and depositors more value, but they will only work if certain conditions are met. Check the rules, qualifying games, and deadlines for any promotion before you start it. For example, free spins, deposit bonuses, reload deals, and other ongoing promotions may have playthrough requirements, maximum conversion limits, and rules about how winnings can be withdrawn. Reading the offer card and the bonus terms in your account can help you avoid not getting your money back, having your winnings cut, or missing deadlines.
Promo codes must usually be entered during the deposit process or chosen from the Promotions section before using the money. The system might not accept a code if it is typed in wrong or if it is used after the activation window has closed. In this case, the deposit will be handled naturally. You can get free spins on certain slots, and you may only be able to use them a certain number of times per day or per campaign. Free Spins winnings are often given as bonus funds, and you may have to meet other requirements before you can cash them out.
Most offers have a minimum qualifying deposit, like £20. Always check the offer details to make sure it's not different. The coupon code can only be used once per person, device, IP address, or household, as stated. The offer has to be activated before the game starts; starting the game first can make it impossible to qualify. If you don't use your free spins within a certain amount of time, they may expire. There is a limit of one offer per person. If there are more than one promotion, the casino may choose the most important one based on the rules of the campaign or ask you to pick which offer you want to use for a certain deposit. Promotions may be subject to checks based on country and eligibility.
Some offers might not be available in UK because of rules or licenses. Your registration information and verification status may also affect your ability to participate. Before you accept a bonus, you should check the following important terms: the wagering requirement, which tells you how many times you have to bet the bonus or bonus plus deposit. The most you can bet while the bonus is active. For example, £5 per spin or bet (if the offer says so). Game contribution—some games may add 100% to wagering, lower percentages, or nothing at all. Free spins and bonuses often have time limits that end a certain number of hours or days after they are activated.
If the promotion says so, the most bonus-related winnings that can be cashed out is £200. A promotion might say that each free spin is worth £0.20, or something similar. If a package of free spins comes with a maximum winnings limit, any amount over that limit can be taken away from your balance when the free spins session is over. The list of games that qualify for ongoing offers and reloads, as well as the minimum deposit amounts and expiration dates, can change at any time. If the terms of an offer change after you have already agreed to them, the casino may use either the old terms or the new ones, depending on what the promotion rules say.
Rules about keeping your account honest apply to promotional play. It is possible for the casino to cancel the promotion, take away bonus winnings, and sometimes even stop withdrawals until checks are complete if they find multiple accounts, manipulated play patterns, or attempts to get around the limits.
21Bets lets you deposit money in a number of different ways, so you can quickly add money to your account and start playing. There may be a different set of methods available depending on your account status and UK, so check with the cashier before deciding on one. Most deposits are processed right away after confirmation, and the cashier will show you the total amount that has been credited before you confirm the payment.
Most of the time, a declined transaction is caused by bank restrictions, not enough available balance, or a problem with the information you provided for the payment not matching the information on your registered account.
At the cashier, you'll usually see a mix of bank cards, bank transfer options, and other ways to pay. The deposit fees depend on the payment method and service provider that are shown when the payment is confirmed. Charges should be made clear before the transaction is complete if there is one. What the minimum deposit is also depends on the method you choose. Plan on putting down at least £10 as a practical starting point.
For some methods, a higher minimum may be needed, especially if there are more steps in the processing.
| Payment Method | Processing Time | Minimum | Notes |
|---|---|---|---|
| Bank cards | Instant to a few minutes | From £10 | Shown in cashier before confirmation |
| E-wallets and other alternative payments | Instant to a few minutes | From £10 | Shown in cashier before confirmation |
| Bank transfer | From a few hours up to 1-3 business days | From £20 | May vary by bank and provider |
To avoid unnecessary declines, make sure you use a payment method that matches the name on your 21Bets profile. If you are depositing from UK, make sure that your bank lets you do transactions related to gambling. Some banks don't let you by default. Check that your profile name and date of birth match the information on your payment account. This will make the approval process go more smoothly. Check that you have enough money to make the minimum deposit shown in the cashier. For some methods, this could be £10 or more. The final credited amount should be checked against any fees shown before the transaction is confirmed. You can make future checks easier by only using one method of payment every time. You can usually make a deposit before you've been fully verified, but 21Bets can ask for identity checks at any time to protect the account and meet compliance rules. In real life, verification usually happens when you reach certain activity levels, change payment methods, or ask for large transactions, like when you make a single top-up that costs more than £200 or when you make a total of £500 in deposits.
When asked for verification, you might have to prove who you are, where you live, and that the payment method you're using is really yours. There may be times when you need to show proof of your address and eligibility if your UK is different from where you live in UK. Common things that are used to verify deposits are ID documents that are valid proof of identity. A recent document that shows your address is proof of address. A copy of the payment method used for deposits as proof that you own the payment method. Keep your documents clear, up to date, and in line with the information on your account for the fastest service. It's best to finish verification early if you want to deposit larger amounts, like £1,000, so that your payment doesn't get held up.
Withdrawals at 21Bets Casino are handled by a simple queue system. Requests are accepted right away and then go through internal checks before being sent to the method of your choice. The exact time will depend on how you choose to pay, the status of your account, and whether you need to provide extra confirmation. Keeping your payment method active and easy to access will help you avoid delays. Make sure that the name on your withdrawal information matches the name on your casino account. If a problem is found, your payout may be held up until the necessary checks are made.
Processing times: Processing is usually done in two steps: (1) approve internally, and (2) have the provider send the payment. For accounts that have been used before, internal approval can happen quickly. However, it may take longer for first-time cashouts, unusually large amounts, or security requirements. Anywhere from 0 to 72 hours after submission, most withdrawals are completed, as long as all checks are passed. Once approved, the delivery time is different depending on the method used, and your provider may add extra time before the funds show up in your account. When approved, e-wallets and other instant wallets often get their money faster. Because of external banking cycles and middle-man processing, cards and bank-style transfers can take longer. When extra documents are needed, manual checks may take longer than 72 hours to process.
Your account needs to be verified, the payment method needs to be confirmed, or the request was marked for priority checks if your withdrawal still hasn't been processed after the deadline. In this case, the fastest way to move things along is to send the requested information right away. Tips: Sometimes, splitting very large withdrawals can make things go more smoothly. But, make sure that this doesn't go against your limits or the rules of your method. For instance, you could choose to withdraw £1000 twice instead of £2000 all at once if your payment method allows it and it doesn't go against internal controls.
Note: Saturday, Sunday, and public holidays can slow down delivery even after it has been approved, especially for bank-based methods. Tracking the status: Once you've sent in your withdrawal, you can look at its status in your account history. Statuses like "Pending," "Approved," and "Paid" are common. "Paid" means the transaction has been released from the casino, but it may still take your provider some time to post it. Delays on the payment provider's end: If the casino marks the withdrawal as "Paid" but you haven't received the money yet, wait the normal delivery time for the method you chose and then make sure your payment account is currently active and not blocked. For example, if the problem keeps happening, contact support with the transaction number and exact amount (withdraw £250) so the problem can be quickly found.
When you try to withdraw money and it fails, the money is usually returned to your casino account, and you can make a new withdrawal request. Before you submit again, check your payment information again to make sure you don't make the same mistake. There may be a delay in processing multiple withdrawal requests if they are sent close to each other. Multiple small requests that don't have a clear need will usually take longer to finish than one clean request. You should send clear photos or screenshots of all the edges and important details if you are asked to show proof of who you are or that you own a payment. Unclear uploads can make the check take longer.
People whose names are the same as their casino accounts are usually the only ones who can get their money deposited and withdrawn. Your withdrawal may be held up until you add a valid payment method if your payment tool has a different name. Checks can be made more thoroughly if the login location or device changes quickly or if multiple attempts fail. Keeping your contact information up to date can help you get these issues fixed quickly. To protect both the player and the operator from chargebacks, card-related activity may need extra checks. This can make the internal approval time longer. Communication: To avoid verification loops, if customer service asks for proof, reply from the email address that is linked to your casino account.
Limits interaction: If the amount you've asked for is too high, the method may ask you to change it. For example, if your method cap is less than £500, you might need to ask for £300 instead. At a responsible pace, don't keep canceling and resubmitting, as this can move you back in line and make you wait longer. Minimum cashout amount: The amount you want to withdraw must be at least the minimum cashout amount for your payment method. £20 is a common minimum, but some methods may need a higher one. Depending on how low your balance is, you can either keep playing (if you want to) or add money to it and then withdraw it when it reaches the minimum.
Only the money that's in your account is used for withdrawals. For example, if you have a balance of £120, you might only see £80 as available for withdrawal because of an active bonus condition or a pending game settlement. You may need to wait until those things clear before you can cash out. Checks for priority: To protect players and keep payments honest, some withdrawals are sent automatically for priority checks. This doesn't always mean there's a problem; it just means the request needs more checks before it can be approved. In some cases, requests to withdraw money for the first time may need extra confirmation. Payouts of a high value, like "withdraw 3000 dollars," may lead to stricter checks. Changing your payment method right before you ask for a payout can make verification more difficult. Security checks can be done by hand when strange patterns of activity are seen. Providing requested documents quickly and making sure your payment method information is correct are important if your withdrawal is chosen for priority checks. Once cleared, similar-sized withdrawals usually go through faster, as long as you keep using your account regularly.
21Bets Casino may ask you to complete KYC (Know Your Customer) verification to keep your account safe and meet regulatory requirements. You can be asked to verify your identity when you sign up, before your first withdrawal, when you change important account information, or whenever your activity calls for more checks.
KYC helps make sure that you own the account, that you are using a real payment method, and that you are still following the rules when you play. You should show correct and up-to-date papers that match the personal information in your profile when asked.
What documents you need may depend on your UK, UK, the method of payment you use, and the type of activity you do with your account. Just the bare minimum will be asked for if more information is needed. Tips to avoid delays: make sure the name and date of birth on your profile exactly match the ones on your ID; upload original pictures instead of screenshots of edited ones; and only send in documents that are still valid. Payments like withdrawals, changes to withdrawal information, or withdrawals related to accumulated winnings may need to be verified before they can go through. For instance, you might be asked to complete KYC before a withdrawal of £500 is processed or if you deposit £2000 in a short amount of time. Plus basic Know Your Customer (KYC), you may be asked to do Source of Funds (SoF) and Source of Wealth (SoW) checks.
If you use gambling money, these checks make sure that the money is real and matches the amount of activity in your account. Source of Funds: These are the papers that show where the deposit money comes from, like a paycheck, savings, or business profits. Source of Wealth: Paperwork that shows how the total wealth was accumulated, like long-term jobs, property sales, or inheritances. SoF or SoW requests are more likely to happen when your deposit or withdrawal habits change a lot, when you ask for higher limits, or when a lot of transactions happen at once, like when you deposit more than $5,000 or request to withdraw more than $3,000.
Bank statements, payslips, tax forms, business accounts, and other official records are common types of proof. If you send in bank statements, make sure they show your name, account information, and relevant incoming transactions. You can hide any sensitive information that isn't needed for verification that isn't related to the transactions. When your submission is approved depends on how complete it is and whether any extra checks need to be done. Basic KYC is usually approved 24 to 72 hours after all the documents asked for are sent in. If checks of the SoF or SoW are needed, approval may take longer, especially if more than one document or more information is needed. While your documents are being checked, withdrawals may be put on hold until they are approved.
If any of the documents are turned down, you will usually be asked to resubmit them with better pictures or more up-to-date information. This starts the time limit over from the moment the corrected documents are sent in. Send all the requested items in one upload session to get approval as quickly as possible. Don't send partial files, and if the compliance team asks for more information, answer quickly. More checks may be done when you ask for a withdrawal if your account information is not up to date.
We accept a number of different ways to pay, depending on your UK, such as bank cards, bank transfers, and some e-wallets. If there are any method-specific maximums, they are shown in the Cashier before you confirm the payment. Check that your card is approved for 3D Secure, that it has enough money on it, and that it can be used for online and international transactions. If the payment is still declined, ask the Cashier for alternate payment options.
Withdrawals are asked for from the Cashier in your account. After internal checks and account verification go well, we send out payouts. Typical wait times depend on the method of withdrawal you choose and the bank you use. The Cashier will show you the estimated processing time at the time of your request. This shows the lowest and highest amounts that can be withdrawn, as well as any daily or monthly limits. We may ask you to withdraw up to the amount of your deposits using the same payment method you used to deposit them. If that method isn't available, we'll use an approved alternative to pay you the rest of the £.
The bonus £ come with wagering requirements that must be met before the bonus balance can be withdrawn. The information about your bonus tells you the exact wagering requirement, how long you have to meet it, and which games count toward it. Certain kinds of games might not be counted at all or counted less than others. There is a maximum bet rule that applies while you are actively wagering. The maximum bet is listed in your account's bonus terms. According to our Terms, we can change your bonus winnings or take away the bonus if you exceed the maximum bet, place restricted bets, or play in a way that isn't allowed.
Verification is required by law to protect your account and stop fraud. Before you make your first withdrawal or when your account activity calls for more checks, we may ask for a government-issued ID, proof of address, and proof that you own the payment method (for example, a picture of your card with the middle numbers covered or a screenshot of your e-wallet account that shows your name). Attach files to your profile and make sure the information there matches what you put in your registration. Please submit clear pictures and keep your personal information up to date because missing or unclear documents can slow down withdrawals.
You promise that you are at least the legal age in your UK and that you are allowed to gamble online by signing up. If necessary, we may ask for proof of UK or residence and limit access from certain areas. With the same account and Cashier access, you can play on your phone through your browser. Keep your information safe by using a unique password, turning on any login protection features that are available, and never giving out your login information to anyone else. Contact Support right away if you think someone is using your account without your permission. We can help you lock it and look over recent transactions.
After your payment is approved, deposits are added to your 21Bets balance. Different UK and bank rules may change the methods and limits that are available. Check with the cashier to see what the exact minimum deposit, maximum deposit per transaction, and daily limits are for the method you want to use. To make sure your payments go through, make sure the payment account is in your name, your card can be used for online purchases, and you have enough £. Chargebacks, third-party funding, or strange activity that comes up in our security checks may cause us to reject or reverse deposits.
When possible, withdrawals are sent to the same payment method you used to deposit. We might ask for proof before your first withdrawal or if you change important account information for security and legal reasons. Identification, address, and payment ownership proof are all standard parts of checks. We can stop withdrawals until verification is approved. For those who used a bonus, the bonus terms will apply to your withdrawal. These terms will include wagering requirements, game contribution rules, the maximum cashout amount (if it's listed), and time limits. Bonus winnings can be canceled if we find patterns of behavior that are against the rules, multiple accounts, or payment information that has been shared between accounts. For legality, it is up to you to make sure that UK allows online gambling and that you are at least the age and live in UK as required by our Terms and Conditions.
Bonus
for first deposit
1000£ + 250 FS
Switch Language
