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It tells you what personal information is collected, why it's needed, and how it's kept safe when you use the site, games, and cashier. Identity and security checks for deposits, withdrawals, and handling of funds are also covered, as well as how cookies and device data help stop fraud. There is clear information in the policy about your rights to see, change, or delete data if you are a UK player in UK. It also tells you how to contact support with privacy requests.
21Bets collects the personal information needed to set up your profile, verify your identity, and provide core services like deposits, withdrawals, and controls for responsible gaming when you create a 21Bets Casino account.
You usually give this information when you sign up or later when you go through identity checks. To meet security standards and legal and regulatory requirements in UK, 21Bets may also ask for proof of identity before letting you do some things, especially cashouts. In real life, you might be asked to provide more proof or documents when you first ask for a withdrawal of 500 £ or when your account activity triggers extra security checks.
When you sign up, you usually have to give basic profile and contact information. This helps make sure you own the account and lets you communicate with it. For compliance and eligibility reasons, you may be asked to give your full name, date of birth, home address, email address, phone number, and UK.
Some examples of account security data are your login information (which is kept in a safe place), security questions or other ways to limit who can see your account, and records of your agreement, like when you agree to the Terms and Privacy Policy. 21Bets may also record information about your device and IP address, which are used to protect your account from fraud and unauthorized access.
Identity verification data may be needed to make sure of someone's age and identity, stop fraud, and help with efforts to stop money laundering. 21Bets may ask for Government-issued ID information, such as your passport or national ID number, as well as the dates the document was issued and when it expires. Proof of address, like a recent utility bill or a letter from the government that lists your name and address.
Proof that you control the deposit method used for £100 or more, like a screenshot or some information about it. A selfie or a liveness check is needed to match you to your ID and lower the risk of being impersonated.
When you add money to your account or ask for a withdrawal, payments and transaction data are picked up. This may include the amounts of deposits and withdrawals, the timestamps of the transactions, the status of the payments, and some payment method identifiers. The platform will keep track of your transactions for accounting, security, and compliance reasons, like if you deposit £50 and then withdraw £500. Information about the source of funds and affordability may be asked for in certain situations, like when withdrawals are unusually large or when there are patterns that need more thorough checks.
This can include proving where the money comes from and confirming it, especially when a withdrawal request is for a large amount of money, like $2,000 £. Please keep in mind that the exact documents and information asked for may change based on how you choose to pay and the rules in UK.
When you choose to get welcome bonuses and special offers from 21Bets Casino, you also choose how we get in touch with you. Marketing messages are only sent if you clearly agree to receive them. This can be done in a number of ways, such as through your account settings, a checkbox on a promotion page, or another option that is specific to the channel.
We send you relevant bonus notifications, bonus activation confirmations, and limited-time offers based on your contact information and promotion preferences. This processing is meant to respect your privacy choices, stop unwanted messages, and make sure you get important service messages about promotions. You can choose which communication channel you want to use by collecting your opt-in information separately for each one. You could, for instance, choose to receive offers by email but not by SMS, or you could choose to receive promotion updates only through the app. Signing up for something means you agree to receive it. You can do this by checking a box, turning a preference on, or confirming your subscription from within your account.
Promoting things isn't based on pre-selected boxes or consent prompts that aren't clear. Email marketing includes alerts about welcome bonuses, reload bonuses, promo codes, and VIP news. SMS or phone: offers that end soon and account-linked bonus reminders if you have agreed to them. Push and in-app: bonus activation messages, reminders that promotions are about to end, and personalized promotions when they are turned on. You may still get some messages even if you choose not to be marketed to if they are needed to give you a promotion you asked for. If you claim a bonus worth up to £200, for example, we might send you a confirmation or notice that you are eligible so you can use it correctly.
Controls for how often and what kinds of messages you get: we try not to send you too many messages by using your stated preferences, recent activity signals, and suppression rules. If those options are available in your profile, you can also lower the number of messages you get by turning off certain categories, like "welcome offers" or "tournaments." By going to your account settings, you can always take back your permission to receive messages and change your preferences. There is also an "unsubscribe" link in emails. As soon as possible, the changes are made, and you shouldn't get any more promotional messages after you opt out. The only exceptions are service notifications about an active bonus or an upcoming withdrawal, like 500 £.
Data used for promotion targeting: we may use your account information (like your registered email address and phone number if you give it to us), basic gameplay preferences, history of bonus use, and deposit patterns (like a £50 deposit) to make offers more relevant to you. There is no way for us to give your personal information to other marketers. Participants from outside the delivery chain: We may use reputable service providers, like email delivery, SMS routing, or push notification platforms, to send marketing messages. Only when we tell them to and only for the purpose of sending you the messages you agreed to receive do these partners process your data. Ensures that users are of the right age and are eligible for promotional subscriptions and bonus communications.
It's possible that we will ask for proof of eligibility before giving out a welcome bonus of up to £200. Until the status is confirmed, we may temporarily stop sending out some promotional materials.
When you deposit at 21Bets, your information is kept safe from the time you choose a payment method until your account is credited. Sensitive information is kept safe while in transit and is never shown in plain text during checkout because payment data is sent over encrypted connections and regulated payment channels. The people inside 21Bets who can see information about payments are also limited.
The bare minimum of data needed to process a deposit, confirm a payment, or handle a chargeback-related question can only be seen by authorized teams. This helps keep transactions safe by reducing the risk of unnecessary exposure. Deposits and payment data were protected with encrypted processing and safe sessions. Deposits like £20 or £100 are processed during secure sessions that are meant to keep them from being hacked. This includes protection against common threats like taking over someone else's session and getting into the checkout pages without permission. Keeping payment information as simple as possible. 21Bets uses payment partners to handle and store sensitive card or wallet information when they can. The casino keeps only the information it needs for legal reasons, accounting, and fighting fraud. This includes payment information, timestamps, reference IDs, and limited identifiers.
Watching for fraud and abuse. Automated checks can spot strange patterns, like trying to deposit £50 more than once in a short amount of time or account information that doesn't match the payment source. These checks help protect players from using the game without permission and make it less likely that accounts that have been hacked will be refunded. Controls on access: role-based permissions limit who can see transaction records inside the company. Key payment actions are recorded to help with handling disputes and security investigations. Protected channels are used for payment confirmations and requests for extra checks. Integrity of deposits and account matching. To keep transaction information safe and deposits properly credited, 21Bets may need deposits to come from a payment method that is linked to the same account name.
If a £200 deposit comes from somewhere other than the player, the casino can hold it until they can confirm ownership. This is done to stop fraud and make sure that all the records are correct. Transcripts and messages of transactions that are not obvious. Transaction references are set up to share only the information needed for reconciliation when supported by payment providers. Due to the fact that they can be used to find a transaction in the system, players are advised to keep payment receipts and reference numbers secret, especially when contacting support about a deposit like £75.
To make sure that withdrawals are safe and that payouts go to the rightful account holder, 21Bets Casino checks transactions and identities before processing cashouts. These steps are meant to keep your balance safe, stop people from getting to it without your permission, and lower the risk of chargebacks and payment disputes. When a player asks for a withdrawal, we may ask for proof of identity and do basic checks to make sure that the payout method, account information, and player profile all match. Sometimes, more proof may be needed before releasing large amounts, like withdrawing $100,000 or more, especially if activity patterns look strange.
KYC for Withdrawals: Know Your Customer (KYC) helps make sure that the person asking for a payout really owns the account. Key information changes, like a new payout method, a new device, or more personal information, can cause KYC to be asked again later. It is usually asked for before the first withdrawal.
To avoid delays, make sure that your full name, date of birth, and address in UK are exactly the same as they are on your documents and in your profile. If the name on the payment method doesn't match the name on the casino account, withdrawal requests like "withdraw $250" may be denied or sent back. Proof of identity: a government-issued ID with your picture, name, and date of birth. Address verification is a piece of paper that confirms your current address, like a bill or official letter. Payment method verification is proof that the method of payment is yours (some details may be hidden for security reasons). Once in a while, source of funds checks are needed to back up bigger withdrawals like "withdraw 1000 £" or when the law says so.
It is important that documents are easy to read. We may ask for a re-upload if any information is missing, blurry, or doesn't make sense. This could delay the payout. We may ask for an extra document to meet local verification standards if UK changes the type or format of documents that are accepted in your area. Security checks and fraud prevention are used to keep both players and the casino safe. We keep an eye out for signs like having multiple accounts, strange deposit and withdrawal patterns, geolocation signals that don't match up, and attempts to use third-party payment methods. These checks help stop account takeovers and make sure that stolen payment instruments can't be used to get money like $500.
In the event that we notice any fishy behavior, we may temporarily stop the withdrawal and ask for extra proof, like proof of recent transactions, proof of device access, or new payment proof. We may process withdrawals back to the method of deposit first if needed, and then send the rest of the money to the method of your choice. Check-based payouts may need extra security measures because they are processed and delivered by hand. We might check the information about the recipient, need to see proof of their address in UK, and do other checks before sending large amounts of money, like withdrawing $300,000. When a check is returned because of wrong information, it may need to be verified again before it can be cashed.
To make sure you get paid quickly, only use payment methods in your own name, make sure your profile information is correct, and quickly complete any required KYC. These steps make it easier for withdrawals to be approved quickly and sent safely to the right person.
You can set limits on your account and use tools to help you be more responsible when you gamble. When you do this, we collect information about your account and the games you play so that the controls you choose work correctly and consistently on all of your devices. This information will only be used for safer play, like setting and sticking to limits, making sure timeouts happen, and giving you a clear, useful way to keep track of what you're doing.
There are limits on deposits like £100, losses like £200, and session time. These controls are meant to help you stick to the limits you set for yourself. We may also use your verification status to make sure that limits are applied to the right account and can't be gotten around if needed. TwentyOneBets Casino may process the following types of information about your account in order for the responsible gambling tools to work properly. We only collect the information we need to give you the control you want and show that it was used. You can set limits that stay the same even when you switch devices or browsers by using your username, account ID, and basic device or session IDs.
There are limits on deposits of £50 per day or £500 per month that can be enforced by transaction data that shows deposits, withdrawals, and reversals. Data about gameplay activity, such as timestamps, session length, and totals of bets made, so that session reminders and time limits can work. Net spend and losses: total wins and losses to set loss limits like £100 per week when they are available. There are records of the limits you set, the changes you asked for, and the date and time an exclusion or time-out began and ended in the tool's status and history. Conversations with customer service reps about setting limits, timeouts, self-exclusion, or safer play help are used to take action on your request and keep an audit trail.
We could also use technical logs to find enforcement events that didn't go as planned, like when a deposit attempt is blocked because it goes over a limit like £200. These logs help us make sure the control worked as it should and quickly fix any problems that come up. Important: There are limits on responsible gambling that are set at the account level. If you try to deposit money, bet, or log in in a way that is against a control, the platform will use real-time information about your account activity to stop you or limit your action. Once you turn on a tool, we use your account data to automatically set limits and then compare new activity to those limits.
So, if you set a daily deposit limit of £100, every attempt to deposit is compared to the total amount of deposits made so far this period. It is turned down and recorded as a limit enforcement event if the new deposit would put you over the limit. We use login and session data to limit access for the set amount of time when cooling-off or time-out tools are turned on. You can see how long you've been active by looking at the session start time and the amount of time that has passed since the last play session. Retention of data and changes to limits: We keep records of your choices and when they are put into action so that we can follow our legal obligations.
If you ask us to change a limit, we will look at the history of the old limit and the total amount of activity on your account to make sure the new setting is applied correctly. Even if you later close your account, records may be kept for as long as the policy and rules say they have to be. However, we limit access to them and only use them for compliance, safety, and operational integrity. Sharing and access limits to make play data safer: Only authorized teams and service providers that support account controls, security, and compliance can access responsible gambling data. We don't use these records to send you gambling bonuses that would make safer play settings less safe.
It is our provider's job to keep this information safe and only use it to give you the safer play controls you chose and keep them up to date.
Certain information about your device, app permissions, and location settings are processed when you use a mobile browser or app to access 21Bets Casino. This helps us keep the game stable, protect your account, and meet regulatory requirements. You can control what we do with the information we get from your phone without breaking any important security features. Some features, like location and permission controls, depend on how your phone is set up.
You can still browse and play most of the time if you choose to limit access, but you may need to take extra steps to do things like secure login, fraud checks, or cashout confirmation. Certain information about your device, such as its model, operating system version, browser type, app version, screen settings, language, IP address, network information, and location controls, may be collected by us in order to provide the mobile casino experience and lower risk. We also keep track of security and performance events like the time of a session, crashes, error codes, and basic diagnostics. This information helps us keep your account safe, find strange activity, and make sure the site or app works right on all devices.
How to manage app permissions and what they do If you use a specific app, it may ask for permissions to do certain things. You can change these permissions at any time in the settings on your device. If you disable a permission, it might affect a related feature, but it won't stop people from getting into your account. Camera: this is used to take pictures of IDs and other documents during verification, which is optional. It's usually possible to upload files in another way after turning it off. You can save or upload files, like verification images, to photos and storage. If it's turned off, you might need to use a different way to upload.
Alerts for security, like "Do not log in" messages, and transactional updates, like withdrawal status messages, are sent through notifications. You can disable these, but we suggest that you leave the security alerts on. It's possible to use fingerprint or face authentication to quickly log in if your device supports it. We do not store raw biometric templates of your biometric data; instead, the operating system on your device acts on the data. What and when do location settings matter? Where you play may mean that we need to make sure you are in an eligible area. Your IP address and, if needed, other signals from your device settings can be used to find out where you are.
If you refuse location access when it's needed for compliance, you might not be able to do some things until your location is confirmed. Location checks might not work sometimes if you travel or use mobile networks that send traffic in strange directions. At that point, you might find it helpful to switch between Wi-Fi and mobile data, turn off VPN or proxy services, or restart the app. Contact support with your device model and app version so we can help if the problems keep happening. To keep your account safe, make sure you're eligible, fix performance issues, stop fraud, and make sure we follow the law or our licenses, we may use mobile device data, permission status, and location signals.
Our goal is to only ask for permissions that are directly related to a function you choose to use. This way, we don't need to access features of your device that aren't related to our work. What you can do and what's best: You can change your device's settings at any time to control who can see your location and what permissions they have. Always use a screen lock, don't install unofficial apps, and turn on two-factor authentication when it's available to make your security stronger. If you think someone has gotten into your account without your permission, change your password right away and contact support before you do anything dangerous, like withdrawing $100.
Licensing, encryption, and data storage are some of the security measures that 21Bets uses to keep your account information, gameplay, and the personal information you give them when you sign up and verify your identity safe. This is meant to keep your login session private, lower the chance of being hacked, and stop people from making changes to your account without your permission. There are three main parts to 21Bets' security: following the rules for licensing, sending and receiving data securely, and keeping track of the data stored. Together, they explain how the casino protects your personal information, data from your device and sessions, and any proof you send to show that you own an account.
What keeps your 21Bets account safe? Licensing and rules compliance. A licensed casino has to follow certain rules for operations and security. These include keeping customer information safe, following AML and KYC procedures, and having internal controls that can be checked. In practice, this means that only certain people are allowed to see sensitive account information, and that this information is recorded and managed according to formal procedures instead of just winging it.
Moving encryption. Your data should be safe when you sign in, deposit, withdraw, or upload proof of identity. This is done through encrypted connections. While data is being sent between your device and 21Bets systems, encryption is meant to keep other people on the network from reading your credentials, personal information, or session tokens. Controlling who can see and store your data safely. Most of the time, role-based access, internal logging, and controlled retention rules protect the information that is stored for account operation and compliance. This makes it less likely that personal information will be seen or exported by people who aren't supposed to or that it will be accessed outside of approved workflows. Access is limited: Due to their job duties and the need for it, only authorized teams can get to private account and verification records.
Audit logging: it keeps track of who accesses protected datasets so that investigations and compliance checks can be done. Data is only kept for as long as it's needed to service accounts and meet legal requirements. After that, it is deleted or made anonymous, as needed. Doable things you can do. To follow the casino's security rules, make sure your password is unique, don't use the same device to access your account on other people's, and log out of public networks when you're done using them. Report any strange activity right away by changing your password and getting in touch with support so they can protect your account and make a record of what happened. Handling of verification documents. You have to make sure that your identity and ownership are checked when you send in your KYC files, and they should be kept in safe places where only certain people can access them.
Upload clear, complete images and make sure that details can be read so that things go more smoothly and there are fewer follow-ups. Partially completed files can lead to more requests and longer processing times.
We need your name, date of birth, address, email address, phone number, login/IP information, device information, and payment information in order to open and manage your account. This is how we handle deposits and withdrawals, decide who can get bonuses, stop fraud, meet KYC and AML requirements, and keep your account safe. Most of your profile information can be changed in your Account settings. If you make a change that affects verification, like moving, we may ask for new documents before paying you out.
Payment information is kept safe by encrypted files and constant monitoring by regulated payment service providers. In order to keep everyone safe, we may stop transactions that seem too risky, ask for proof of where the money is coming from, or ask you to use a payment method that is in your own name. We can stop withdrawals until the problem is fixed if a deposit is taken back or charged back. Keep your email safe, don't pay for things on public Wi-Fi, and never give out your account information to anyone else.
We usually need a picture of a government-issued ID, proof of address (like a utility bill or bank statement), and verification of the payment method (like a picture of a card with only the last four numbers showing, or proof of an e-wallet or account). We may also ask for a selfie and proof of where the £ came from in some cases. Use the secure upload feature in your account to send documents. To avoid delays, use clear pictures, names that match, and dates that are still valid.
Account and activity data, like device IDs, IP history, payment fingerprints, and game play patterns, help us make sure that bonus rules are applied fairly. In this way, fake accounts and bonus abuse are less likely to happen. If we find linked accounts, we may take back bonus winnings, put limits on withdrawals, or ask for more checks to be done before paying out. Tip: Make one account per person or household, use your own payment methods, and make sure your UK and UK information is correct before you claim bonuses.
Check the rules in UK to see if online gambling is legal there before you play. Access is limited from some areas, and we may ask for proof of residence during verification. With the same security settings as on a desktop computer, you can use the site on your iPhone or Android phone. Set up two-step verification if it's available, use a unique password, log out of shared devices, and contact support right away if you see logins or withdrawals from people you don't know.
We only get the information we need to manage your account, handle payments, stop fraud, and meet legal requirements. Name, date of birth, email address, phone number, address, device and IP data, payment information (masked if possible), and a history of your games and purchases are some of the things that are usually included. When you make deposits or withdrawals, we may also ask for proof of your identity and address to make sure you are the account holder and keep your £ safe. For bonus terms enforcement and to stop abuse, we keep track of when the bonus is activated, how much you bet, how much you contribute to the game, and what payment methods are linked. To look at or change your information, log in, go to Account or Profile, and change what you can. For fields that you can't change, contact Support and send them a document that matches.
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